FAQ's
Frequently Asked Questions
Have questions about how Road Rescue Network works? Here are answers to the most common things drivers want to know before requesting help.
What types of roadside services are available?
Have questions about how Road Rescue Network works? Here are answers to the most common things drivers want to know before requesting help.
How quickly can someone arrive?
Most drivers are assisted within 30 to 60 minutes, depending on your location and traffic conditions. You’ll see the ETA after submitting your request.
Do I need to talk to anyone by phone?
No phone calls are required. You can request assistance directly through our website by submitting a simple form with your location and issue.
Can I request help at night or on weekends?
Yes. Roadside assistance is available 24/7, including nights, weekends, and holidays. We’re always ready to connect you with a nearby rescuer.
How do I pay for the service?
All payments are made securely through our website using a debit or credit card. No cash is exchanged on-site.
Is pricing shown before I confirm?
Yes. You’ll see a clear, upfront price before you submit your request. There are no hidden fees or surprise charges.
Is it safe to use Road Rescue Network?
Yes. All rescuers are screened and vetted before joining our network. You’ll see their name, picture and vehicle info before they arrive.
What if I need to cancel a request?
If you need to cancel before a rescuer is dispatched, you can do so directly from the confirmation page. Refund policies apply based on timing.